Important Information

Delivery Time 
All *Ready to ship items* ship within 24-48 hours. Once you have received a confirmation email that your order has shipped along with the tracking number, allow 2 to 4 business days for UK customers and up to 2 weeks internationally.

BREXIT - Info for EU-based Customers

As of the 1st January 2021 UK is longer be part of the European Union. There might be some shipping delays caused by extra customs checks. Orders sent to EU countries will be liable for customs, duties and clearance fees. Clients will be responsible to cover all the extra charges. We strongly advise to check all details on your country's government website prior to purchasing.

All *Pre-ordered items* take 2 to 3 weeks to be shipped out. Once you have received an email confirming the shipment of your order along with the tracking number, allow 2 to 5 business days to receive your goods.
**To speed up the delivery process, we often split orders up into multiple parcels and deliveries*
UK Shipping

Postage within the UK is a fixed price of £4.99 for Pre-Orders up to £49.99

*Ready to Ship products are  Free for UK customers*

FREE delivery on Orders over £50. We will send your Orders with Royal Mail Tracked and Signed for.

International Shipping 
International Shipping is a fixed price of £14.99 for orders from Europe. All orders from United state and the rest of the World will be base on product weight at the check out. International Orders are sent using  International Tracked and Signed.
Incorrect address: If the address is incorrect or outdated the parcel will typically be returned to us by the carrier. Please double-check the address carefully when placing your order. 
Failed delivery attempts: Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel it'll be returned to us. unfortunately, we are not able to refund in this case. The second delivery arrangement is NOT free of charge for all customers and you are responsible to pay for redelivery. 

Returns

We are sure you will love all of our trendy selections! However, we understand sometimes you may change your mind about a product. In this case, we do accept return for Exchanges.

Please note:

We do accept the refund in case of defective or damaged products due to our error.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 7 days and you must report any problem within 7 days of receiving your order. If 7 days have gone by since your order has arrived, unfortunately, we can’t offer you a refund or exchange.


Refunds 
If you wish to return or exchange an order please contact us at contact@thistrendyswan.com, for our returning address detail.

Once your return order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £49.99, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account, then contact your bank. There is always processing time.
If you’ve done all of this and you still have not received your refund, please contact us at:

contact@thistrendyswan.com.


Please feel free to contact us if you are not sure about the size.

                                           

This Trendy Swan



 

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