Delivery & Returns
Delivery Time
Thank you for shopping with us.
Hassle-Free International Delivery 📦
We’ve made shipping simple. All orders to the USA, EU, and Europe are now sent via PDDP (Delivered Duty Paid).
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No Surprise Fees: We pay all customs duties and taxes upfront.
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Doorstep Delivery: Your parcel arrives directly at your door with nothing extra to pay.
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Faster Clearance: Pre-paid duties mean your order moves through customs much quicker.
The price you see at checkout is the final price you pay.
Shipping Cost
- UK Shipping
We pride ourselves on reliable service, ensuring your order gets to you safely and efficiently.
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Free UK Shipping: Spend over £45 and the delivery is on us!
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Standard UK Delivery: For orders under £44.99, we offer a flat shipping rate of £4.99.
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Tracked Service: Peace of mind comes standard. We ship all orders via Royal Mail Tracked, so you can follow your parcel's journey from our door to yours.
- International Shipping
We offer flat-rate international shipping via Royal Mail International Track. All packages include a tracking number for your peace of mind.
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Europe: £12.99
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United States: £14.99
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Rest of the World: £16.99
Incorrect address: If the address is incorrect or outdated the parcel will typically be returned to us by the carrier. Please double-check the address carefully when placing your order.
Failed delivery attempts: Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel it'll be returned to us. Unfortunately, we are not able to refund in this case. The second delivery arrangement is NOT free of charge for all customers and you are responsible for paying for redelivery.
Returns
Please note:
We do accept refunds in case of defective or damaged products due to our error.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some of our collections are Non-returnable, this exclusion does not affect your statutory rights in relation to faulty or mis described items.
- Discounted and clearance items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded - Hair Accessories
- Socks & Tights
- Pre-order and personalised Nursery Decor : Please note all of our Nursery Décor is made by hand, therefore there may be a burning wood smell which is normal. The smell will disappear in a few days, just because the products are cut with a laser machine, sometimes small splashes of paint or differences in shape, size, and colour can occur and these are part of the beauty of a handmade product.
Right of Withdrawal Information
If you are a customer in the EU or UK, you have the right to withdraw from this contract within 14 days without giving any reason. To exercise this right, you may use the digital "Withdraw from Purchase" button in your account or contact us at the details below.
Business Details:
Company Name: OPHOD LIMITED, trade name This Trendy Swan
Email: contact@thistrendyswan.com
Model Withdrawal Form:
Complete and return this form only if you wish to withdraw from the contract
— To: This Trendy Swan, 2 Princes Drive, Sale, Manchester, UK, M33 3JB contact@thistrendyswan.com
— I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [Insert Name of Items]
— Ordered on: [Insert Date] / Received on: [Insert Date]
— Name of consumer(s):
— Address of consumer(s):
— Date:
Note: The right of withdrawal does not apply to custom-made or clearly personalised items.
Refunds
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you wish to return or exchange an order please contact us at contact@thistrendyswan.com, or feel free to reach out to us by using the contact us form, for our returning address details.
Once your return order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed within 3-5 working days for UK orders and up to 10 working days for International orders, and will automatically be applied to your original method of payment.
You will be responsible for paying for your shipping costs for returning your item. We are not responsible for any returns lost in transit – it is recommended that you include tracking or insurance for your protection.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account, then contact your bank. There is always processing time, depend on your original payment method, Refund will take around 2-7 days.
If you still have not received your refund, please contact us at:
contact@thistrendyswan.com
Please feel free to contact us if you are not sure about the size.
BUSINESS INFORMATION
In accordance with UK law, the following information identifies the legal owner of this website: www.thistrendyswan.com
www.thistrendyswan.co.uk
· Legal Entity Name: OPHOD LIMITED
· Trading Name: This Trendy Swan
· Registered Office: 2 Princes Drive, Sale, Manchester, United Kingdom, M33 3JB
· Company Registration Number: 16783815 (Registered in England and Wales)
· Contact Email: contact@thistrendyswan.com
